Covid-19 Industry Impact Survey

Fri 29th May 2020
News, Trends

As coffee shops begin to reopen with social distancing measures in place, many coffee shop owners and operators are all too aware of the difficult situation they face and the uncertainty about the future of their businesses.

To help better understand the repercussions of the pandemic and the current climate in the UK, The London Coffee Festival surveyed more than 200 coffee shop operators for the Impact of Coronavirus - Café and Coffee Shop Owner study conducted by World Coffee Portal in partnership with Alpro.


  • 92% of coffee shop operators temporarily closed all (82%) or some (10%) venues
  • 87% said the Coronavirus pandemic has negatively impacted their business
  • The majority of coffee shop operators changed their trading model or patterns in response to the pandemic: 70% switched to take-away only; 67% reduced trading hours; 57% reduced their menu; 53% switched to cashless payment only
  • 3 out of 4 participants believe that the pandemic will majorly impact their business in the short term and 35% believe it will take two or more years for business operations to return to normal
  • 8 out of 10 owners are worried about future business viability, while other concerns include immediate cashflow (65%) and inability to pay rent (50%)
  • The majority of participants believe that long term social distancing (76%) and lower customer footfall (72%) will be the key changes in customer behaviour as a result of this crisis, leading to further pressure on their businesses


The report also includes details of three of the biggest changes facing businesses as they reopen and explores potential areas for growth. 

To access the full report click here

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